Installation services available in Perth only
Last updated: 9 August 2026
At The Hangmaster, we carefully pack every order to ensure your picture frames, hanging systems and hardware arrive safely and securely.
This Shipping Policy explains how we process and deliver orders placed through our online store.
We currently offer shipping within Australia for products purchased through our online store.
Please note that installation services are available in Perth only. Purchasing a product online does not automatically include installation unless an installation service has been specifically selected and purchased.
Orders are processed as soon as possible after payment has been successfully received.
Orders may require additional processing time during busy periods, promotions, public holidays or periods of unusually high demand.
Once your order has been dispatched, it will be handed to our delivery carrier for transportation to the address provided at checkout.
Our products are shipped via Australia Post.
Estimated delivery time is approximately 6ā7 business days from dispatch.
Please note that delivery times are estimates only and may vary depending on your location, Australia Post delays, public holidays, weather conditions and other circumstances outside our control.
Remote and regional areas may require additional delivery time.
Shipping costs are calculated and displayed during the checkout process.
Where applicable, any shipping or delivery charges will be shown before you complete your purchase.
Some products or promotions may include delivery costs in the advertised price. Please check the product page and checkout for the applicable shipping cost.
We take particular care when preparing your order.
Picture frames and other fragile products are securely packaged to help protect them during transportation and ensure they arrive in excellent condition.
Once your order has been dispatched, tracking information will be provided so that you can monitor the progress of your delivery through Australia Post.
Please ensure that the delivery address and contact details entered at checkout are correct.
The Hangmaster is not responsible for delays or additional delivery costs resulting from an incorrect, incomplete or incorrectly entered delivery address.
If you realise that you have entered incorrect delivery information, please contact us as soon as possible.
We will do our best to assist, however, we cannot guarantee that an address can be changed once an order has been dispatched.
While we aim to meet the estimated delivery timeframe, delays can occasionally occur.
Delays may be caused by:
Australia Post or other carrier delays
Severe weather
Public holidays
Remote-area delivery requirements
Transport disruptions
Incorrect or incomplete delivery information
Unexpected increases in order volume
If your order appears to be delayed, please contact us and we will assist you in checking its delivery status.
We carefully package our products before dispatch. However, if your order arrives damaged, please contact us as soon as possible.
Please provide:
Your order number
Photographs of the damaged product
Photographs of the packaging
A brief description of the damage
This information helps us assess the issue and determine the appropriate resolution.
Please retain the original packaging until your claim has been resolved.
If your tracking information indicates that your order has been delivered but you cannot locate it, please first check around your property and with other household members or neighbours.
If you still cannot locate the package, contact us and we will assist you in following up with the relevant delivery carrier.
The Hangmaster accepts returns of unused items within 30 days of purchase, subject to our Return Policy.
Unless otherwise required by Australian Consumer Law, return shipping costs are the responsibility of the customer.
For complete information about returns and eligibility, please refer to our Return Policy.
The Hangmaster provides professional installation services across Perth, Western Australia.
Installation services are separate from online product shipping and are available only within our service area.
If you require installation, please contact us to discuss availability and obtain a quote.
If you have any questions about shipping or your order, please contact us:
The Hangmaster
Phone: 0401 507 075
Email: info@thehangmaster.com.au
Website: thehangmaster.com.au
Our team will be happy to assist you with your order.
Thank you for choosing The Hangmaster.